custominserts2

APARTMENT REVIEWS IN Mesa

Leave us a review. We love the feedback
Home / Review
Loading...

RESIDENT REVIEWS

See what other people are saying about our Falcon Glen apartments! At Falcon Glen Luxury Living, we value all our residents voices, and can’t wait for you to see our luxury apartments for yourself.

F
04/30/2021

I moved into Falcon Glen without viewing any apartment. Lizbeth Sanchez helped to the T! She was extremely professional and friendly. She explained every detail and made things very easy. Her determination for helping others is about outstanding! I’m definitely satisfied with my new home and I appreciate Ms. Sanchez with all my heart!

D
04/27/2021

Have enjoyed living here for 4 years, office staff have always been friendly and maintainence requests are done quickly!! I had a issue with my air conditioning. Called spoke to Elizabeth she was very kind and helpful. Raul in maintainence is an awesome kind guy who was able to fix it in minutes. I have also had wonderful customer service from manager named Victoria or Monica, i cant remember right now. Thanks to all the office staff and maintenance for making this a great place to live. YOU GUYS ROCK!!

K
04/02/2021

Verified Resident

Move in
Lizbeth was very helpful on getting us in a apartment as soon as it was available! We were given all information and things we needed to have to move in! Even after move in she checked in to make sure everything went smoothly and mentioned things I forgot about. Thank you Lizbeth and falcon glen for all your help getting into our new home!

S
12/16/2020

Heater wasn't working. I put in a maintenance request, they came out the same day. Took a while to find the problem, but they stayed until it was fixed! Had a nice warm night!

D
10/29/2020


D
10/29/2020


S
10/10/2020


Z
09/16/2020

I moved here about 3 months ago and so far it has been fantastic. I picked this place over others based on the new management reviews. They have been great with zero issues. They are responsive, they communicate, they answer all questions or issues I have had (pretty much none). The location is nice for Mesa, right next to the police department. I have had zero issues with neighbors, everyone is pretty respectful. The apartments are actually quite "sound proof", not 100%, you may hear your neighbors blender or kids playing, or couple people coming home late at night occasionally, but it's an apartment complex, what do you expect. The maintenance crew is PHENOMENAL, they get it done in relative time (usually next day) and its a permanent fix. My water heater broke, they just put a whole new one in. A/C went out, came and solved the issue which would take a day to fix, but in the mean time they even gave a portable AC to cope. Really superb service as far as that goes, which you can actually submit maintenance requests at anytime via their payment portal website. I'm really writing this to say that the negative reviews I have seen, I have had absolutely no impression of any of that. Everyone has different experiences, but its not always the complex, sometimes its the tenants themselves. Zero bug issues, maintenance fantastic, fair pricing. A lot of reviews about extra fees - every single thing they charge you is in the contract you sign. The only way you get a fee is if you don't do what you agreed to and there is nothing outrageous that they charge. Now the payment portal does have the weirdest way of showing the billing - it will show like 2 or 3 items displaying all lumped together, just broken down in to reference codes that we don't know, but ultimately just showing what your paying for into categories Still a bad receipt layout. As far as the office staff, they have all been great for me. I moved from out of state to here and we worked with it all to make sure the move was as seamless and handled any paperwork or property preview concerns I had. They certainly raised the bar of what you would expect from an apartment complex.

Z
09/16/2020

I moved here about 3 months ago and so far it has been fantastic. I picked this place over others based on the new management reviews. They have been great with zero issues. They are responsive, they communicate, they answer all questions or issues I have had (pretty much none). The location is nice for Mesa, right next to the police department. I have had zero issues with neighbors, everyone is pretty respectful. The apartments are actually quite "sound proof", not 100%, you may hear your neighbors blender or kids playing, or couple people coming home late at night occasionally, but it's an apartment complex, what do you expect. The maintenance crew is PHENOMENAL, they get it done in relative time (usually next day) and its a permanent fix. My water heater broke, they just put a whole new one in. A/C went out, came and solved the issue which would take a day to fix, but in the mean time they even gave a portable AC to cope. Really superb service as far as that goes, which you can actually submit maintenance requests at anytime via their payment portal website. I'm really writing this to say that the negative reviews I have seen, I have had absolutely no impression of any of that. Everyone has different experiences, but its not always the complex, sometimes its the tenants themselves. Zero bug issues, maintenance fantastic, fair pricing. A lot of reviews about extra fees - every single thing they charge you is in the contract you sign. The only way you get a fee is if you don't do what you agreed to and there is nothing outrageous that they charge. Now the payment portal does have the weirdest way of showing the billing - it will show like 2 or 3 items displaying all lumped together, just broken down in to reference codes that we don't know, but ultimately just showing what your paying for into categories Still a bad receipt layout. As far as the office staff, they have all been great for me. I moved from out of state to here and we worked with it all to make sure the move was as seamless and handled any paperwork or property preview concerns I had. They certainly raised the bar of what you would expect from an apartment complex.

Z
09/16/2020

I moved here about 3 months ago and so far it has been fantastic. I picked this place over others based on the new management reviews. They have been great with zero issues. They are responsive, they communicate, they answer all questions or issues I have had (pretty much none). The location is nice for Mesa, right next to the police department. I have had zero issues with neighbors, everyone is pretty respectful. The apartments are actually quite "sound proof", not 100%, you may hear your neighbors blender or kids playing, or couple people coming home late at night occasionally, but it's an apartment complex, what do you expect. The maintenance crew is PHENOMENAL, they get it done in relative time (usually next day) and its a permanent fix. My water heater broke, they just put a whole new one in. A/C went out, came and solved the issue which would take a day to fix, but in the mean time they even gave a portable AC to cope. Really superb service as far as that goes, which you can actually submit maintenance requests at anytime via their payment portal website. I'm really writing this to say that the negative reviews I have seen, I have had absolutely no impression of any of that. Everyone has different experiences, but its not always the complex, sometimes its the tenants themselves. Zero bug issues, maintenance fantastic, fair pricing. A lot of reviews about extra fees - every single thing they charge you is in the contract you sign. The only way you get a fee is if you don't do what you agreed to and there is nothing outrageous that they charge. Now the payment portal does have the weirdest way of showing the billing - it will show like 2 or 3 items displaying all lumped together, just broken down in to reference codes that we don't know, but ultimately just showing what your paying for into categories Still a bad receipt layout. As far as the office staff, they have all been great for me. I moved from out of state to here and we worked with it all to make sure the move was as seamless and handled any paperwork or property preview concerns I had. They certainly raised the bar of what you would expect from an apartment complex.


Call Us
(480) 830-8795
Address
4225 E University Dr
Mesa, AZ 85205
Office Hours
M-F 9:00am to 6:00pm Sat & Sun 10:00am to 5:00pm